Lack of Everything

It's been over two weeks since I reported an issue with my phone line and Telkom have chosen to do absolutely nothing about it.

I encountered the following problems every single day when contacting them :

1. They tell me to download their app to follow the progress of my fault but that app cannot retrieve any information

2. Received no useful help whatsoever from their call center as all they tell you is to be patient and that they're working on it but nothing is actually being done. Furthermore, was **** to by one of their call center employees who said she would call me back as she was more concerned about her lunch break than my issue but failed to do so

3. Their technicians are of utmost incompetence as : - they do not stick to their time schedule as to when they should come to your premises (according to the telkom system there has been a technician in despatch for OVER A WEEK) - when they decided to come they did not fix anything (they were supposed to come the next morning but did not) - they work "remotely" when the problem is clearly at the premises

I am fed up with the useless service that Telkom provides as whole. They have absolutely no consideration for their customers.

Even though my fault issue has been escalated, I've had to call them every single day of this week for progress of the fault and still my issue is yet to be resolved.