Lack of empathy, VERY UPSET PENSIONER

Account number: *** I have recently received a billing statement totaling R 2 532.08 for a Telkom line that has remained unused for several months due to persistent issues experienced with the service. I am deeply dismayed by the quality of service provided by Telkom. Consequently, I have decided to escalate this matter by filing a formal complaint with the CREDIT OMBUDSMAN to seek resolution and guidance on the appropriate course of action.

My decision to pursue this course of action stems from Telkom's apparent lack of empathy, particularly when considering my explanation that the primary account holder, my late husband, is unable to assist in addressing this issue. It is perplexing to me how such a substantial bill could accrue for a non-operational line, especially given the aforementioned circumstances.

As a pensioner already facing financial constraints in meeting basic needs, I am unable to settle the outstanding amount in full. However, I am willing to negotiate a payment of R800 as a gesture of goodwill to close the account. Furthermore, I kindly request Telkom to provide a detailed statement of all telephonic transactions from January 2023 to the present, highlighting any discrepancies or charges incurred for services not rendered.

I urge Telkom to thoroughly investigate this matter, as I believe all interactions and issues with the line should be meticulously documented. There have been numerous complaints lodged regarding the service provided by a company of Telkom's stature, which underscores the seriousness of this issue.

I anticipate a prompt response from one of your representatives outlining a satisfactory resolution to this matter. Please contact me at *** at your earliest convenience to commence discussions on the way forward.