Lack of disclosure

Item: Telkom
Rating: 2
Author: Nikitha B

S6 contract had been signed on the 29th June 2015, the consultant had stated that the billing will be pro rata however we find that we been billed full for the device. Proper disclosure had been provided and a straight response stating that 'it is how the billing works' after an enquiry had beend logged. This is unfair billing and pathetic services rendered by a reputable service provider as Telkom!!

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Replies (1)

Telkom's replyOfficial

13 Jul 2015, 13:27

Hello Nikithab,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM125106

Regards
Narriman Lalla
Telkom Social Media Team

Telkom's reply13 Jul 2015, 13:27

Official