Lack of customer service/communication

Item: Telkom
Rating: 1
Author: Jamie C

I recieved a call about a month ago regarding an upcoming upgrade on an existing contract. I made use of the service that supposedly would save me time in queues. I received the order 7 days later, only to find that it was the wrong phone. getting ahold of telkom was a mission and eventually after much trouble, a consultant called me back and resolved the issue. At first I was hesitant as I had asked the consultant to cancel the upgrade and I will go into the store and do it myself. she then insisted that the correct phone was already on its way amd I could not cancel it. I then recieved the correct phone 3 days later. I was promised that on the 1st of October I would receive the correct data amount including free minutes as per the plan that I chose which was the smart plan 50. On the 1st of October, I received 75MB and the correct minutes. as per the smart plan 50, it suppose to be 500MB. I was on the smart plan 50 with the previous contract so I was expecting the same thing. I have tried contacting telkom on numerous occasions via email as I was asked to do by the consultant should I have any queries with the new upgrade, but still have not received any response. I will now be billed for something that im paying for but did not recieve. Tomorrow is the 1st of November, and I will again receive the incorrect data amount!!!!! This is absolute nonsense!!!!!! Telkom called non stop and repeatedly sold the idea of convenience with upgrading via telephone and once I accepted it, I cant get ahold of them to sort out the issues. What kind of service is this, that u harrass customers to buy the products and then you do not live up to your end of the bargain and give out good service. I use to be a very happy telkom client until now!!!!! I NEED SOME KIND OF RESPONSE FROM TELKOM REGARDING THIS MATTER AS SOON AS POSSIBLE.

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