Lack of Customer Service,care and incompetency

<p>In the month of Jan 2017 I requested Telkom to provide me with 1 gig of Data and da call centre agent had told me that the data is going to cost me R139.00 in addition to my monthly fee of R199.00 that I pay to them every month for my data service contract,I had asked the call centre agent if was gona come with anything extra cost and she said ' no mam u will only be billed a R139.00 for 1 Gig of data in addition to your monthly contract fee.' I accepted and I took da offer,In Feb I receive my statement with an R250.00 called usage fees, Then Iphone the call centre and had spoken to a lady who did not find it difficult and enjoyed arguing with me without even listenning to my problem,which in my understanding is a first sign of the problem,eventually she listened and I asked her to escalate the case for me and asked her to kindly ask whoever is in charge to phone me back about the matter as I had wanted to pay for my service but qwas unwilling to pay for the usage amount that I did not know anything about and did not even sign up to it.Nobody phoned of which I was expecting it,since its Telkom,I did not pay my account since I was not made aware of the status of my case,after long time of waiting I decided to go to Brooklyn mall to Telkon Shop where I found the most Rude and cold hearted employee call Fleur,I greeted her and she looked at me like im some trash that was bothering her,then I opted to go to the other lady and helped me,Fleur literally did not speak to me like not at all I even asked the lady that helped me if she knew how to speak,she did not even give me her name wen I asked for it the other lady did,I continued with my query with the the other lady to my surprise Telkom credited my account with the R250 on the nineth of march if im not mistaken cos I did not even receive my statement since I raised my concerns about Debits I did not even know anything about.Then telkom Debited me with some R200.94 for not paying my account but my question is how was i suppose to pay for my account when I have been waiting for correspondence from talkom and did not even get any,So basically Telkom received my case,dont call me to apologise about the misunderstanding,Resolves the case and close it without letting me know after I had expressly told the lady to make sure they come back to me after resolving the case,all that did not happen,I had to raise a case of payment rejection fee charged on my account again up until now im waiting for a call from Telkom no luck,I got issued with the statement that shows another usage fees of R110.97 again after I told them to remove anything they decided to put on my account that did not come standard with my account,Telkom is the worst Service provider to ever exist and i have been battling with them,from their client service to their account department worst ever,Their employees are worst the do the total opposite of good customer care,</p>