Lack of customer service

I went in store, applying for the upgrade and choosing the device i wanted. We experienced problems with our bank, so we called customer service to check that all amounts have come off and that there are no issues before requesting the upgrade. We are advised that there are no issues and that the amount to be paid end of FEB will be R100. <br> <br> After putting in the request, after a week of no feedback, a previous HP complaint, we had one call advising they will be in contact, needless to say NO ONE CONTACTED. We went back in store, were advised that the request failed due to information not being entered correctly by the sales agent in store, this was rectified by another agent, who gave me more information and advised that my device will be ready by the 01/03. <br> <br> So i take the day off and early morning i am off to the telkom store in Cape Gate, just to be advised that my upgrade request was denied due to no payment, and this was dated the 18/02. How the **** is it possible if never received any communication and my line was not suspended.<br> <br> I want this **** SORTED ASAP, i expect a call no later than today, or i will take my business ELSEWHERE!!