Lack of customer service!!!!!

I app**** for a mobile router contract online on the Telkom website. They were quick to call me back to process it and quick to debit the first instalment out of my account. When it came to delivery, it took over 2 weeks to get the device. I was never updated as to why there was a delay. Further to that when I received the device, I was told not to go a Telkom branch to activate the card as this would be done in 24 hours..2 days later, the sim card is still not active. I call the customer care line and they say they don't do it then I call the sales guys and they say I should call customer care. So obviously I'm being given the run around. Who exactly is going to help me??? It is very frustrating that you now have the device but you cannot use it because no one is willing to assist. Yet money was debited already. Telkom is the worst network service providet I've ever had to deal with. If I could. ZERO CUSTOMER SERVICE!!!!! i actuallu want to give this device back and go a better network than this. So frustrating!!!