Lack of Customer Service

I wanted to have a different ISP handle my dsl line and data.<br> <br> I went down to the Telkom outlet in the Somerset Mall, waited in a queue for 30 mins, only to have them tell me that this process of having another ISP handle my dls line can only done over the phone. <br> <br> I went home and phoned the Telkom line, spoke to a call center operator that processed my request. I told her to cancel my data account, and move my dsl line into the waiting pool. She told me it would take 24 hours. I waited my 24 hours. Contacted my new ISP, they told they couldn't take hold of the line which meant Telkom had not successfully put my line in the waiting pool.<br> <br> I phoned Telkom 3 times after that, only to have 3 different operators tell me 3 different stories. <br> 1) It's already in the pool (which was a lie)<br> 2) It wasn't in the waiting pool, but I'll put it in there.<br> 3) It will take 1 month.<br> <br> On top of not successfully moving my dsl line into the waiting pool. I have a fault logged on my line that has no date and no comment. So I cannot log another fault stating that my line speed is currently running at 2mb (when I pay for 4) and my latency is all around terrible (and I do latency sensitive work)