Lack of customer service

My cellphone was ****** on the 29th of Novermber. On the 30th I called to blacklist the device & block the number. The lady that was helping me couldn't pickup my number and my device wasn't blacklisted and my number wasn't block.

On the 8th I called again, trying to blacklist my device and block my number. The gentle brother that was helping me couldn't pickup my number and my device was blacklisted and my number wasn't block.

On 9th I called again, the lady that assisted me also couldn't pickup my number. She searched the system with an ID number & she managed to find the number and block as she claimed. We then proceeded to blacklisted the device and she clamed that is blacklisted. I kindly asked her to forward me the ITC number via sms or via email. She only gave me this number ***5... & which doesn't even give proof that the device was actually blacklisted and told me that she would only be able to send the sms/email after her shift ends, because there are also some clients that need assistance. However my insurance service provider didn't accept this to process my claim & it's almost three weeks and I don't know where I stand with this.

Can you kindly assist me by providing proof via sms/email that my number was blocked and my device was blacklisted. When I blacklisted my other device this was effortless, but now it seems like applying for a visa to visit a foreign county. Calling your customer care line is totally useless and a complete waste of time.

Your ****ed off prepaid client :(