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Miche M

1 reviews | Active since Feb 2019

25 Feb 2019, 10:17

Lack of customer service!!

Take this as a complaint....I have been trying to speak to a consultant for the past 4 days, via the chat service and all the call me back and email me back website options, via their Facebook team and via their call centre and you know what? I have gotten zero luck with any of these services, at best the chat team is very quick to assist but as soon as they cant it all has the same generic response... call 10213, i have done this and not one single person has answered and i have been on hold at times for 10 minutes if not more. I would just love it if Telkom for once can actually respond to any of my requests as this service is extremely poor and i am very very unhappy which has now lead to a cancellation request.

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Miche M's update28 Feb 2019, 10:14
Reviewer Update
so fast forward a few days later and still no joy from Telkom, they literally only pay attention when it is new sales, the rest? doesn't matter to them.... quick to cancel a cancellation request and advised to move a line. sure fine done this, 4 working days later and no one has contacted me. *** kind of service is this? Spoke to Jarred in sales, cant help, not his department and Timay will call me in 5-10 minutes... righto 1 hour later and still no call back. just like no reply here either.