Lack of customer care

I am so disappointed with Telkom. I made a payment on 27/07/24 for my account *** via the link the people they handed me over to sent. To date I am still receiving texts that I have not made a payment, my connection is still not restored and no one has assisted me despite the numerous times I have advised that I have made a payment for the account and sent proof. It's not even my fault that the account is in arrears, they use a rigid system that can't be updated at anytime and because of this system I was sent a statement with R20 as the amount due end of June 2024 and they went on the debit the R20 end of June 2024, mid July 2024 I receive messages that the account is in arrears, in no time I am handed over despite calling them and advising that I will be able to pay 26/07/24 - My debit order date is set for the last day of the month however I couldn't wait until then as I was disconnected and I kept receiving final demands! I paid on 27/07/24, the messages I received from collections have *** as the number to call and when I call the number it says it's not valid! I am under the impression that I was handed over to ****mers as I paid on the 27th and a debit order for the same amount was forced on 31/07/24 and I received another final demand on 31/07/24. Maggie, Frank and Colani have not been able to assist. I truly regret taking this contract, it's like I was not happy with the peace of mind I had and went and invited chaos. These texts from collections are giving me anxiety and stress, I am even having nightmares about being arrested for not paying telkom! Notice how the payment was made at 3:22 am on the 27th as I couldn't sleep. To think I still have 14 months to go before I can terminate this contract...