Lack of costumer services

I was like a *** in mud when I went from adsl to fiber. This joy was short lived. As the saying goes..."let sleeping dogs lay ". This is Telkom after all. But no I had to temp faith and app**** to upgrade my line speed. That was 31 May 2018. Was told all would be completed in 5 working days. Well it's almost 2 months now. When I query I get a sad story and is given a reference number. The reference number I suppose is to try to reassure me that somebody cares and that one day they will attend to my order. I may also be in the wrong here as I was never told how long a telkom working day is. We may still be without the promised 5 days.