Lack of concern and assistance for *****

Someone has **********ly app**** to open a Telkom mobile account in my name. After 40 minutes on the phone with various people at Telkom, every department - including their crime hotline - said they cannot help. One person eventually confirmed an application had been made in my name and that it was pending. She told me to phone 081 102 13, which doesn't work. I again went through the rigmarole of the call centre and was then told to call 102 13, which also doesn't work. I went through the process again and was told to phone ********** , which doesn't exist. I went through the process again and was told to call ***. The person I spoke to told me the person I had spoken to earlier had **** and that there was no application pending in my name. Telkom appears totally unwilling to stop a ********** transaction happening and still no one has assisted me.