Lack of competent support at Telkom

My grandmother app**** for an online contract for LTE uncapped in October 2018. Shortly after she app****, a Telkom contractor visited her property and determined that weak network coverage in the area would render the service unusable. Telkom was alerted to this, and the Huawei router that we received was returned via courier. Due to these circumstances, the contract should clearly have been void. Instead, Telkom and its unimaginably *********** staff have made it impossible for us to cancel the contract. After dozens of calls and hundreds of rands in airtime wasted trying to contact someone to help us cancel the contract, and after receiving multiple false promises that the issue would be rectified, the issue is still ongoing nearly 4 months later. We were also told to cancel the contract online as that’s where we made our order, and we did that, but still no success. My grandmother has had to pay over R6000 so far on a product that she has no access to, not to mention the emotional distress that this entire ordeal has put her through. After doing some research, I’ve found that there are several other cases of this happening. I will never recommend Telkom’s services to anyone. It’s a pity that Telkom doesn’t use its position as a monopoly in South Africa to focus on providing quality services. Instead it only hires unfriendly and *********** people and does its utmost to take advantage of its existing customers.