Lack of Communication is costing me double

In September I was late on a payment due to having financial issues. I called Telkom call center to find out the process for getting my line reconnected. I was to told to simply pay the normal amount and the line will be reconnected within 48 hours/ 2 days. I took 3 days to work again. Now today on the 24/11/2015 my line is disconnected even thou I made my payment on time. I sat on the line to Telkom this morning from 9H00 until 9H20 with no help given because (the systems are slow). I end up going in to The Glen branch where I am told i didn't pay the re connection fee. I then proceed to call Telkom again and get told that i will also have to pay for today's re connection.<br> <br> FIRST OFF. I WASNEVER TOLD OF A RE CONNECTION FEE THE FIRST TIME I CALLED TO FIND OUT THE PROCEDURE TO GET MY ADSL TO WORK<br> SECOND HOW CAN IT COST R221 TO RECONNECT THE LINE (*******). <br> <br> I Understand and admit i was late with the payment, I understand that on my invoice there is now a service charge. Had I been informed by the call center agent in September I would have paid it and not have have this nonsense to deal with.<br> <br> The bottom line is I now have to pay twice because they didn't info me.