Lack of communication

On the 23rd of December 2022 I had loaded R50 airtime which I later converted to Monice Data which deducted the R49 but no Data was loaded. I than contacted customer service and they advised me it was a technical issue I should last wait 15 minutes it will load. Bt it didn’t the next day I called again they logged the call with technical department. Till today I haven’t received my airtime. I even contacted them on Twitter they told me they will sort it out till this day I haven’t had any form of communication or whatsoever I’m so upset. I don’t work and had to borrow money to buy more data