Lack of communication -Charges on a telkom line that I was not advised was connected,

I app**** for a landline in May 2020 at the Phoenix plaza branch, after the application I was given a box with the phone and a sim card. The consultant advised that the phone would be connected within the next 72 hours and I would receive a sms with our number which to date I have not received. I went back to telkom 2 weeks later with the phone asking them to check if it was connected and I was advised that it was still not connect and they would re- submit the connection request and I was advised I would receive a sms again thereafter 1 month passed I never received any sms or feedback. 8 months later I receive a Bill and notification that I have been handed over to the Debt collections for a line I never knew was connected, don't even know the number never receive a follow up on the why I was not using the phone as there is no activity on that number. I am trying daily to get help regarding this bill as this is not fair that I have to pay for something I did not use. I am very disgusted at the service and attitude of the staff that work for Telkom. If I was helped in getting this phone sorted this matter would not have taken place. The staff are not very helpful or interested in performing their jobs. I am still not getting any help from telkom therefore I have decided to let people know how inefficient Telkom is.