Lack of communication and poor customer service

<p>I phoned Telkom to upgrade my ADSL line speed. The first person I spoke to told me 2-4 days. I followed up and the next person told me 7 days. I then tried phoning to follow up again and couldn't get through to you sales line. I phone the billing line and they transferred me through. </p> <p> </p> <p>I spoke to Ntando Phanane and she was terrible! Her attitude was awful and speaking to her just make me angry. She had a I don't care attitude and was not helpful. I asked what was happening with my line and she said the technical people came out on the 2st November and said there was cable damage. This would explain why my internet has been so slow recently and the need for upgrading my line. But my problem is that today is the 1st Dec. 10 days after a problem was noticed and it hasn't been fixed. I also haven't been advised on what is going on. She said it was my job to follow up. Why should it be my job to follow up??? MWEB tells me when there is a problem and when it has been fixed. She couldn't explain anything to me or when it will be upgraded or fixed. She just kept saying I'll escalate it. </p> <p> </p> <p>Speaking to her made me so angry as she couldn't help in any way. If I didn't need a telkom line to have my gate in my complex work I would leave Telkom. Your customer service is appaling and you need to improve on your staff and communication with customers. </p>