Lack of communication and out of stock for 4months

Visited clearwater mall telkom store to renew 2 business contracts. completed paperwork and was told that our chosen handset - Samsung galaxy S6 edge was out of stock. We then said its fine, they can let us know when stock has come in and we will just pick up the new phones then. I have continuously called the store for updates and keep getting told that it is still out of stock and they can't give an indication as to when they will be receiving stock. I have tried calling other branches etc. to see if they have stock but the trend at telkom seems to be that no one answers their phones. Same for clearwater mall, you have to phone continuously and are lucky if someone even bothers to answer your call. Service is truly disgusting. As for our new handsets - seems we will be waiting indefinitely. Hardly seems worth the effort to renew our contract - perhaps we are better off finding a new - more efficient - service provider who can actually deliver.