Lack of communication and no work done

<p>I called Telkom to report that our land line was cracklingbadly and no dial tone (10/03/2017). They tested from their side and reported back to me that there was indeed a problem.</p> <p>***</p> <p> </p> <p>Last week I phoned in and they told me that it is an underground cable fault and that I must wait for an SMS for when a technician will be despatched.</p> <p> </p> <p>Today 27/03/2017 I phoned Telkom for an update and was informed that my reference was closed and no fault was found. (NO ONE COMMUNICATED ANYTHING TO ME, lucky I phoned in!) </p> <p> </p> <p>So, Telkom, I STILL HAVE NO DIAL TONE ON MY PHONE!</p> <p>The consultant who tested from your side today told me that these is a fault called "open out balance, interferance"</p> <p>NEW REF OPENED TODAY: 196crk270317</p> <p> </p> <p>Please can you attend to this ASAP! - I am paying for a line which i cant use!. </p> <p> </p> <p> </p>