Lack of communication and feedback and bad service

I recently signed a contract with telkom mobile three weeks ago.I requested that my previous mobile number be ported.Since then I have spent endless hours in store as well as with the customer call centre trying to get this done.There has been no feedback or communication from Telkom throughout this process. I've had to follow up every time. The customer support has been absolutely pathetic.I have requested to speak to supervisors and get team leaders or promise to get back to me and never do.Every call to the call centre ends up being a two hour call producing no results. I have asked for an escalation contact as was politely told to go to Hello Peter.After holding on for someone to take your call your call just gets cut off after an hour.This whole process has been very frustrating.The most being the unsympathetic and even impolite customer service.