Lack of communication.

Phone 10213 all hours of the day and no one answers the call. Communicate via Telkom's website and I receive an SMS from Telkom that a representative will phone me within 24 hours. 3 days later and still no call. Went into their new store in the Mall at Carnival, staff could not give me answers to my questions because the store manager was not at work. They asked if they could make a copy of my ID document, which I allowed and the staff wrote my contact number on the photocopy and a sure me that they would contact me the following day. It is now a week later and still no call. All I want to do is migrate my current data contract UP. Not enter into a new contract or do an upgrade. According to their website this is possible but unfortunately only the website knows this. I am forced to go wireless because 15 years ago our Telkom cables were ****** and Telkom refuses to replace the cable.<br>