Lack of Communication

I app**** for the home uncapped Wi-Fi. The agent called in and checked if I qualify as well as coverage . All paper work was sorted by the 19 of April . The information given was that it would take 2 to 3 weeks to install. After 3 weeks I called in and found out that the technical team has a problem in my area and couldn't install. This information was not communicated to me and I have been waiting all this time on the fact I will have installation within 3 weeks. I was helped by Clinton Naicker at the call centre and then given an email address to escalate the matter , after 3days there's no communication and I'm left in limbo. Failure to live up to the promise and lack of communication is very poor from a Communications company.