Lack of Communication
<p>Following up on a previous review. Telkom Billing Department has held my query for 6 days now. Each time i call in, its as if im starting the process all over again. I need to speak to someone directly in billing, as i am constantly told that "the matter has been escalated" but nothing is being done about it. Previous link is : https://www.hellopeter.com/telkom/reviews/non-conformance-again- ********** </p>
Launa,
It's been 8 days now that I am offline. No one is bothering to allocate my payments. Which was done on the 2nd of July! I keep getting the same feedback - it's being escalated. To who? No one has contacted me! I've sent through proof of payment 5 times.
Launa,
It's been 8 days now that I am offline. No one is bothering to allocate my payments. Which was done on the 2nd of July! I keep getting the same feedback - it's being escalated. To who? No one has contacted me! I've sent through proof of payment 5 times.