Lack of communication

<p>I ordered a phone contract online and received my phone on the 23rd of March. I was told that the sim would be activated in 24 hours, but if I call the call centre then it will be activated immediately. My phone is still inactive until today. Everytime I call they tell me it will be another 24 hours and has been escalated. The worst issue I have with Telkom is that I have not gotten any sms, email, call or any form of communication to advise the progress. I am the one that has to keep following up. I really do not feel its fair as I have already been billed since 28 Feb and still do not have a phone that works. I really did think that switching would be a seamless process but its proving to be the opposite. If I cannot come right through this channel, I will be forced to cancel this transaction altogether as no service has been provided as yet from Telkom.</p>