Lack of client courtesy and service....what's going on Telkom...

Dsl line has been offline for almost a week. A fault was reported on the 10th of September, ref no ********** 4. Absolutely no feedback, and dear client service continues to read a script as prescribed by "management " I.e. testing centre are running test...world class joke...So question is, will anybody sincere enough take time to act on this as urgent as possible or will the staff abuse the "so called SLA's" Will have to wait and see... I trust that I will not be getting a billing for the this down time. And hope that there will be a compensation for my troubles...Time to redeem it service issues...TELKOM....