Lack of Assistance to Complaint

On the 19th of October my landline & ADSL line went dead. I called Telkom @ 11:10 to report the fault & was given a reference number: ********** 1017. I called the call centre @ 08:00 this morning (23/10) & was told that they had only assigned it to a technician on the 21st of October (almost 2 days later). I was told that the technician would contact me to make arrangements to come & resolve the problem. I called the call centre @ 13:43 again (23/10) & was told that the technician that was assigned to my fault was busy with faulty cable replacement & that he will have to re-assign it to another technician, which will only be done tomorrow - 24/10. I told the representative that I spoke to that this was unacceptable & asked to speak to his manager, to which he rep**** that he wasn't there. He said that he (the representative) would send an email to the technician to remind him that he needs to re-allocate this fault to someone else. I then asked him if he (rep) was going to follow-up to make sure that the technician did what he said he was going to do & his response was "no, it's not my job!!!!!" On ALL 3 of my calls, I explained to the call centre rep that I work from home & that it was imperative that my landline & ADSL line are restored, in order for me to work. If I can't work I don't get paid. I find this extremely frustrating, as I think I've been more than patient! What's frustrating me even more is that the exact same thing happened on the 5th of May this year & it took Telkom 10 days to restore my line. Again, in this time, I wasn't able to earn money because no landline / ADSL no work = no pay. It also seems as though the technician's aren't doing their jobs properly, because I don't see why the same problem would occur 5 months later. I'm appealing to you to assist me in getting this issue resolved asap.