Lack of ANY Feedback on Move & Service Down

I have now put in an application to move my Telkom line on the 27th November when we move house THREE times. I have not heard anything from anyone to confirm this, and it clearly states once application is done that one should receive a call within 48 hours. Its now been 3 weeks! I need my line moved next week as we will no longer be in the residence where the line is currently. <br> <br> Also, we have such lack of feedback in our area from Telkom regarding the lines being down for a SECOND week in a row. We had no service for a week up to last Wednesday and then the lines went down again on Sunday! This is an AREA wide issue yet Telkom have not even bothered to keep residents up to date. If the copper lines are being ****** as regularly as they are, why are Telkom not putting fibre lines down? Sure it will cost less at the end of the day and prevent continuous interruptions in service!<br>