lack of action and caring about the public

For well over 3 years I have been in contact with Telkom regarding a landline that has been out of order ,credits were past up until July last year so they were aware of my problem. Now my account stands at over R6000 .00 and they want payment.In june 2018 again a message Ref A ********** 5 they are urgently sorting this problem out.....nothing......2nd October 2018 message Consultants looking into this urgently.still nothing happens. on top of this I receive a call regarding payment and on top of all that the suspend my business e-mail account robjds@telkom sa.net Is there anyone at Telkom that knows what they are doing as this is really causing me great amount of stress.