Lack of accoubtability continues

I was on this platform a week ago complaining about how Telkom has been giving me problems regardimg debiting my account. Someone responded that the issue was escalated to the billing department and they would get in touch (this was despite the fact that I had mentioned that the same billing department had failed to come back to me on two pending reports). Needless to say, Telkom has not contacted me regarding the issue. It looks like I will be stuck in this mess until the contract expires. This is frustrating.