KZN PACKAGE BEING DELIVERED TO JHB AND ALSO LATE

I was offered an upgrade to my existing landline package, the order was processed on the 1 March 2016 and the items included where to be couriered within 5 working days. I called the call center yesterday to query why the items hadn't been received yet and was told the order is pending. <br> <br> Today I received an sms stating items will be delivered today without being asked the delivery address so i called the courier to follow up to find out the items are being delivered to Johannesburg. Called Telkom back and they say they have the correct KZN residential address on the system. I stated i live alone and am working so no one will be at home and was told they only deliver to the residential address.<br> <br> The line speed cant be upgraded and the phone package either until the item are delivered I was told I could pick them at a Telkom direct store to prevent further delays, upon getting to the store they state that they cant dispatch items as the system shows its being dispatch.<br> <br> No one can sort the issue out I keep getting transferred to other people, no one can tell me when the items will be delivered and how to sort the problem out!<br> <br> Pathetic Service I must say!!!