Kraaifontein exchance none operational for 2weeks

To whom it may concern<br> <br> For a solid 2weeks i have exhausted all my options as I have been experiencing issues with my internet.<br> 50% of my pings to local and international servers time out and this is what i have done so far.<br> <br> changed to 5 ISP's and tested - same results - poor latency and speeds<br> changed modems.<br> provided each isp with trace route logs<br> renewed my external IP address.<br> <br> <br> My ISP has taking it up with telkom and after getting no response escalated the same ticket with them.<br> I have had no response and after checking telkom incident tracker online its still in an open status.<br> <br> will telkom rebate me for my downtime?<br> <br> call Ref number is 206AWK030215<br> <br> please escalate URGENTLY!