Koketso or keketso demonstrated excellent service

This was initially intended to be a review of the terrible service and ineffective options of their call center lines as I had been calling their call center for over an hour due to billing issues but each time I was taken back to a self service option and and sent a WhatsApp number. My issue was around being debited after two eft payments made to bring my account upto date. After calling different departments requesting to be put through to the correct line. I eventually got ahold of keketso or Koketso who took my up my query with understanding and patience. Who didn't try to pass me onto some other number that doesn't work. I honestly appreciate his service and time after spending so much time calling telkom and getting no joy. He is an honest gem to the organization.