****ing me financially

I experience a suspension on my land line in July - ********** 768. Contacted the call centre 24 /07/17 @ 03:30PM - spoke to Portia in the Billing Department. She informed that the account was suspended due to my account not being debited. I explained that I changed my bank from Standard Bank to FNB during the month of March, and visited Telkom Cape Gate to process the necessary instructions for Change of Bank. They provided evidence, beside showing you on screen that the information has been captured and banking details has been changed. Prior to this, a debit order instruction was also submitted from FNB, but it was declined and I was informed that I should do this myself as Telkom don’t except instructions from the bank. I received no communication from Telkom (Invoices or sms indicating that my account is in arrears) - as the incorrect e-mail was on their system. I have proof that there was sufficient money in my FNB bank account at all times each month for debit orders to run. Therefore, disputing – Line services suspension/ interruption during this month of July, due to their *********** systems that I in place. Errors are made on my June, July and August Bill – Which I have emailed and not received any feedback yet.