Kick*ss Service

Good Day

My name Ncedile, a potential new subscriber to the Telkom network. I called in to you contact centre this morning requesting for Internet configuration settings on my new simcard I bought last night after losing my phone and my patience with MTN whom Ive been a loyal customer since the inception of mobile phones.

However, I got through to Nontle Landzela who treated me like her only customer, she was very patient and tolerant, listened very attentively and explained in detail whats needed to be done in my situation, she bent appeared to jump through hoops and went the extra mile to ensure my query was resolved by the end of the phonecall.

I believe she is an asset to your establishment - I realised later on that due to the nature of the call centre, I was never going to be able to get her direct line because I would like to direct all my service related enquiries to her directly to her, nonetheless I am very impressed with her customer service skillset.