Kept waiting the whole day

I app**** for a new land line/ADSL line from Telkom. I was initially impressed by the sms's and confirmation calls I received for the installation and new email account details. <br> On Saturday morning (07/11/15) I got a call to ask if someone will be home for the installation and if we have the infrastructure in place. The installation booking was already sms'd to me at 11:37am on 06/11/2015 - it advised that the installation was to be from 7:30am to 16:00pm on 07/11/15. This meant that I had to be home for the whole of this time which I was happy to do as I really need the ADSL/ land line. I got excited when I later received an sms at 12:37 (07/11/2015) advising that a technician had been dispatched for the installation yesterday. <br> At around 16:05 yesterday, I sadly realised that all the sms's and phone calls were just for show and cost me my Saturday - really sad. I see so many Telkom banners around my area and this made me assume that this hectic advertising was supported by proper service delivery and to think I was so close to porting my mobile number to Telkom as they offer the cheapest data. Am sad and disappointed.<br> <br> KK