Kefilwe not fit to service customers.

Went to Mall of the south to report my phone of 9days, which is giving me problems, which I couldnt book in for repairs or replacement due to the reasons that was explained to me by acting team manager Algernon and I understood. <br> While waiting for Algernon trying to find a way to assist us further, we starting talking with some other frustrated customer about how Telkom is failing us customers and stating our reasons.<br> Kefilwe who wasn't even assisting the both of us(me & other customer) then starting asking us then why are we still with Telkom if they are that bad. We are too busy to complain about the network and it's not their fault, we should complain to the mall management. Kefilwe and I started arguing and shouting. He was so disrespectful, and he even swore at us. All this happened when Algernon was at the back, trying to resolve my query. When he come out front, Kefilwe left and went to the back saying \these people are crazy then can go to Vodacom or MTN for all I care".I will be cancelling my contract with Telkom which I just renewed after 2 years of uninterrupted payments"