KEEPS CHANGING LINE SPEED

Item: Telkom
Rating: 1
Author: Matthew H

We are paying for a 10Mb line and every week when i log onto my router i see telkom has changed us to a lower line. we have to phone in to reset our port every week to fix the issue but every week almost without fail telkom reduces our speed.

When will this stop? When will we get what we actually pay for? Why do we have to tell you the speed is wrong?

Telkom please can i have an answer.

Matthew.

Helpful (0)

Replies (2)

Telkom's replyOfficial

16 Feb 2018, 11:13

Hi matthew-hutchinson

Thank you for contacting us and we humbly apologize for delay response.

The response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

Telkom's reply16 Feb 2018, 11:13

Official

Hi matthew-hutchinson

Thank you for contacting us and we humbly apologize for delay response.

The response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

Telkom's replyOfficial

16 Feb 2018, 11:20

Hi matthew-hutchinson

Please note we tried to contact you on your cell phone *** with regards to the case you’ve logged on hello peter. Please let us know if you still having problems on your line. Please include your affected number when responding. You may contact us through facebook or twitter

We do apologize for any inconvenience we have cause to you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

Telkom's reply16 Feb 2018, 11:20

Official

Hi matthew-hutchinson

We do apologize for any inconvenience we have cause to you.

Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

KEEPS CHANGING LINE SPEED

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