Keeping me hostage

<p>I submitted this cancellation request in November 2016, and AGAIN in February. I have not received communication on either of these other than the acknowledgement of receipt in both cases.</p> <p><br />After my first cancellation notice I was billed R0 the next month, which indicates the account had been cancelled. Now I am being billed again! The call centre just keeps telling me to email ********** but this is obviously of no use.</p> <p> </p> <p>They provide no other way of contacting the cancellations department so you can actually get rid of them!</p> <p> </p>