JK
Johan K
1 reviews | Active since Nov 2009
11 Nov 2015, 20:40
keep on invoicing after cancellation request
I phoned 10210 on 21 September @ 09h45 to have my adsl and telkom line cancelled.<br> <br> Why does Telkom keep on billing after the \ it takes up the 30 days to cancel"nonsense according to the helpdesk agent. It is well past 30 days. <br> Reference was ***A.<br> """
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Telkom's replyOfficial
12 Nov 2015, 05:40Hello onlinedude,
Apologies for your experience.
Be assured that further investigation is underway with reconcile of your billing account.
Your social media ref: SM166931.
Regards,
Boitumelo
Telkom Social Media Team
Apologies for your experience.
Be assured that further investigation is underway with reconcile of your billing account.
Your social media ref: SM166931.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply12 Nov 2015, 05:40
Official
Hello onlinedude,
Apologies for your experience.
Be assured that further investigation is underway with reconcile of your billing account.
Your social media ref: SM166931.
Regards,
Boitumelo
Telkom Social Media Team
Apologies for your experience.
Be assured that further investigation is underway with reconcile of your billing account.
Your social media ref: SM166931.
Regards,
Boitumelo
Telkom Social Media Team