Keep losing our order!!!

We had an adsl & telephone line at our offices. We called Telkom to cancel the adsl and convert the line to a normal line. This, according to Telkom (after the 10th time I called in) has been completed.<br> Now we want to move the line, keeping the same number, to a different address. I called Telkom to place the line move order, and each time I call to follow up on the order they tell me it's been ordered, and they give me a order number. I then call back in 3 days time and I get told that the order to move the line was cancelled. By who? I do not know and nor does Telkom. I then re-do the order to move the line (I have now redone the order more than 5 times), only to be put on hold for more than 30 minutes at a time. They keep telling me that there is a pending order for the adsl (you know the one that was already completed) so they are struggling to create the line move order. This has now been going on since the beginning of February. I have called in every week only to be told the same story. How difficult is it to move a business line?<br> I want this sorted out urgently. Our lease at our current location expires at the end of march and the line needs to be moved!!!!