rR
richardo R
1 reviews | Active since Apr 2016
03 Jul 2018, 12:59
keep having problems with account
Good day I have 3 contracts with you and a while back my banking details changed and= it was done after a few months and fights and so fourth, I then told the p= erson helping me that they must cancel the contracts and so on, he then sai= d to please give another chance and if i have problems then i can cancel.= =20
This month my telkom account is about R600 odd, on the 30th a debit order w= ent trough on my account TELKOMMOBI ********** 840 for only R12.72??????????????= ? Why wasn't the the correct amount taken? Why when taking a debit order on t= he 30th and then when I phoned today they tell me its maybe because im on c= ollections?????????? How is this possible?????? I would like telkom to come and get the phones and cancel my contracts as i= am done with fighting and asking and and and........... There was a few time where additional fees get added and to on.
I want this contracts off my name asap as you keep breaking contract NOT me.
Please contact me
Helpful (0)
Replies (9)0
Replies (9)rR
richardo R's updateReviewer Update
04 Jul 2018, 10:28After a few times of calling 081180 they told me that there was an amount of the previous month of R12 and that is why they took a debit order at month end???
Why was I not notified??? I said to them on 3 July 2018 that I would like to speak to a manager they took my number and said someone will phone me before day end, and still nobody phoned me as far???
This is really unacceptable
rR
richardo R's update04 Jul 2018, 10:28
Reviewer Update
After a few times of calling 081180 they told me that there was an amount of the previous month of R12 and that is why they took a debit order at month end???
Why was I not notified??? I said to them on 3 July 2018 that I would like to speak to a manager they took my number and said someone will phone me before day end, and still nobody phoned me as far???
This is really unacceptable
Telkom's replyOfficial
11 Jul 2018, 15:30
Good Day
This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply11 Jul 2018, 15:30
Official
Good Day
This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
rR
richardo R's updateReviewer Update
18 Jul 2018, 09:28Good day
Still I have no answers at all??? They tried to debit R1400 from my account again????????????
Why is is so much now? I told the consultant that i don't want any charges added as I keep phoning and explaining the situation and they keep saying a manager will phone me back and no one phones me back AT ALL!!!!!!!!!!!!!!!!!!
How is this possible that they can't phone me back? I need this sorted ASAP
can someone please contact me.........
rR
richardo R's update18 Jul 2018, 09:28
Reviewer Update
Good day
Still I have no answers at all??? They tried to debit R1400 from my account again????????????
Why is is so much now? I told the consultant that i don't want any charges added as I keep phoning and explaining the situation and they keep saying a manager will phone me back and no one phones me back AT ALL!!!!!!!!!!!!!!!!!!
How is this possible that they can't phone me back? I need this sorted ASAP
can someone please contact me.........
rR
richardo R's updateReviewer Update
24 Jul 2018, 11:54CAN SOMEONE PLEASE CONTACT ME AS I HAVE HAD NO LUCK SO FAR
rR
richardo R's update24 Jul 2018, 11:54
Reviewer Update
CAN SOMEONE PLEASE CONTACT ME AS I HAVE HAD NO LUCK SO FAR
rR
richardo R's updateReviewer Update
26 Jul 2018, 11:33Spoke to an agent today 26 July at about 11:15 email ********** and she took proof of funds and she sent a mail to the manager and collections because I still have no feedback at all.
How long will this take as the next debit order date is close???????????????
PLEASE CAN A MANAGER CALL ME?????????????
rR
richardo R's update26 Jul 2018, 11:33
Reviewer Update
Spoke to an agent today 26 July at about 11:15 email ********** and she took proof of funds and she sent a mail to the manager and collections because I still have no feedback at all.
How long will this take as the next debit order date is close???????????????
PLEASE CAN A MANAGER CALL ME?????????????
rR
richardo R's updateReviewer Update
27 Jul 2018, 08:22TODAY 27 JULY AT 08:05 i PHONED AGAIN, STILL NO MANAGER HAS PHONED ME AT ALL??????????????????????????????????????????????????????????????????????????????????????????????? LAST NIGHT THE TOOK R1428.14 FROM MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE EXPLAINED THE SITUATION 100 TIMES AND EVERY DAY I MUST REPEAT AS YOU KEEP SPEAKING WITH SOMEONE NEW........ I AM FURIOUS I NEED THESE CONTRACTS OFF MY NAME THEY CAN CANCEL EVERYTHING AS THE AFTER SALES EXPERIENCE IS VERY BAD.... CAN SOMEONE PLEASE PHONE ME ASAP THIS IS UNACCEPTABLE, I GIVE TELKOM 24 HOURS TO RESPOND AND GIVE FEEDBACK OR I WILL CONTACT EVERY SOCIAL MEDIA PLATFORM I CAN AND EVERY NEWSPAPER AND TV STATION WITH ALL THE DOCUMENTS OF PROOF. I HAVE BEEN ASKING FOR HELP SINCE 3 JULY ON THIS MATTER THE PREVIOUS PROBLEM TOOK 6 MOTHS TO GET IT SORTED??????
rR
richardo R's update27 Jul 2018, 08:22
Reviewer Update
TODAY 27 JULY AT 08:05 i PHONED AGAIN, STILL NO MANAGER HAS PHONED ME AT ALL??????????????????????????????????????????????????????????????????????????????????????????????? LAST NIGHT THE TOOK R1428.14 FROM MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE EXPLAINED THE SITUATION 100 TIMES AND EVERY DAY I MUST REPEAT AS YOU KEEP SPEAKING WITH SOMEONE NEW........ I AM FURIOUS I NEED THESE CONTRACTS OFF MY NAME THEY CAN CANCEL EVERYTHING AS THE AFTER SALES EXPERIENCE IS VERY BAD.... CAN SOMEONE PLEASE PHONE ME ASAP THIS IS UNACCEPTABLE, I GIVE TELKOM 24 HOURS TO RESPOND AND GIVE FEEDBACK OR I WILL CONTACT EVERY SOCIAL MEDIA PLATFORM I CAN AND EVERY NEWSPAPER AND TV STATION WITH ALL THE DOCUMENTS OF PROOF. I HAVE BEEN ASKING FOR HELP SINCE 3 JULY ON THIS MATTER THE PREVIOUS PROBLEM TOOK 6 MOTHS TO GET IT SORTED??????
rR
richardo R's updateReviewer Update
27 Jul 2018, 09:58SPOKE TO A MANAGER AND ACCORDING TO HER ITS UNFORTUNATELY THE AMOUNT I HAVE TO PAY THEY ARE SORRY THEY DID NOT TAKE THE CORRECT AMOUNT BUT THATS MY PROBLEM?????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE KEEPS SPEAKING NOT LETTING ME FINISH AT ALL HOW IS THIS POSSIBLE
rR
richardo R's update27 Jul 2018, 09:58
Reviewer Update
SPOKE TO A MANAGER AND ACCORDING TO HER ITS UNFORTUNATELY THE AMOUNT I HAVE TO PAY THEY ARE SORRY THEY DID NOT TAKE THE CORRECT AMOUNT BUT THATS MY PROBLEM?????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE KEEPS SPEAKING NOT LETTING ME FINISH AT ALL HOW IS THIS POSSIBLE
rR
richardo R's updateReviewer Update
27 Jul 2018, 10:33CASE NUMBERS ********** 9 AND ********** 8
rR
richardo R's update27 Jul 2018, 10:33
Reviewer Update
CASE NUMBERS ********** 9 AND ********** 8
rR
richardo R's updateReviewer Update
06 Aug 2018, 08:54TODAY IS THE 6TH OF AUGUST 2018 AND STILL NO MANAGER HAS PHONED ME?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? IT IS LIE AFTER LIE AFTER LIE, I KEEP SENDING PROOF AND THEY KEEP HAVING EXCUSES
rR
richardo R's update06 Aug 2018, 08:54
Reviewer Update
TODAY IS THE 6TH OF AUGUST 2018 AND STILL NO MANAGER HAS PHONED ME?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? IT IS LIE AFTER LIE AFTER LIE, I KEEP SENDING PROOF AND THEY KEEP HAVING EXCUSES