Keep closing unresolved call for the past 4 months

Telkom ADSL line was working perfect till December. Now every day since, I have had intermittent ping/latency spikes. Ping is over 100ms to the first hop (exchange) and over 260ms+ to international. It is like this most of the day, sometimes it dies down to normal latency. So its intermittent.<br> The line sometimes just randomly disconnects, and if it rains the line spikes are worse. <br> <br> I have logged several calls that just get closed even after they call me and ask if the line is ok and I tell them it is not. Every time I call to report the issue, I have to explain what Latency is to the untrained operator. Every time a tech has come to the premises to check the line, he pulls the usual Telkom line \I will be back now, just going to check the box\" Then he never returns or calls. This has happened at least 3 times with 3 different techs. The SMS system that tells you to reply NO if the issue is not resolved doesn't even work as they just close the call<br> <br> 3G I got is more stable then the ADSL... and costing me money!<br> The ADSL line problem is one thing, but this service is just absolutely pathetic and frustrating.<br> <br> Last 3 call reference numbers were:<br> 891CRK050116<br> 967CRK170216<br> 694CRK100316"