Keep billing me Telkom ,keep taking my money #crying

So telkom billed me for a contract that I have been trying to cancel AGAIN this month.

I contacted the contact center querying the progress of a contract I have been trying to cancel and even wrote a review on that.One of the call centre agents in Durban and Johannesburg said the contract has been cancelled but I'm still being billed instead of being refunded.Ice been fighting this from the beginning of August but nobody ever gets back to me ,cases are created but I never receive even one call regarding the case ,I've saton call centers line time and time again requesting to speak a team leader but nothing ever happens ,they promise to call back but nothing,Patience from Durban emailed the billing department and promised that the department but nothing....I've lost hope in this company because I'm fighting a loosing battle,and cannot wait for the contract I have to end ...I wonder if telkom realizes that the money they taking away could feed me and my family as I'm a breadwinner...I'm tired and giving up...Well done telkom on *****ing money from a women who hardly makes through the month well done .