KEEP BILLING AFTER CANCELATION WAS SENT.

<p>Our line was suspended. I called Telkom to cancel the phone line and was told our line was canceled automaticley. That we need to apply for a new line. We made the payment requested and assumed that we did not have a home line anymore as agreed with Telkom. The phone line was reconnected without my consent and again I sent a cancelation letter on 12/07/2016 to ********** - The line was still not canceled nor did anyone call me. Again I sent my Cancel request on 28/07/2016 and again on 11/08/2016. They left the bill to escalate again and when I called Telkom on 23/08/2016 asking what is going on I was told they will send my complaint to "the back" to be investigated. I would have an answer withing 3 days. Today is 01/09/2016. I called again and was told they are still busy. I am not paying for something I did not use and canceled as per Telkom requirements! Is no one doing their job at Telkom? </p>