jJ
juliano J

1 reviews | Active since May 2017

08 May 2017, 15:27

Keep being billed and harassed by telkom for an account that has been closed in December 2016

<p>My experience with Telkom has been one I will never forget and will publish to anyone looking at aqcuiring their services. </p> <p> </p> <p>I had a fixed line account last year that I cancelled and filled in the revelant forms in December 2016. only to find out that I had to pay a month cancellation Fee by one of their staff members 3 months later. I paid the fee and was assured that now it is settled. However a month later I get an email from Marlene a telkom representative stating that if I dont pay another amount I will be handed over and put on ITC. I sent Marlene a message informing her that I have paid the amount the previous Telkom employee told me, she never got back to me. Now it is May and I have app**** for a 2nd contract with Telkom dispite my better judgement. The representative at Mall of Africa was suppose to call me 72 hours after I filled in the application. </p> <p> </p> <p>It is now day 5 and she has not contacted me. I have tried calling the Midrand store to which no one answers the phone. I then have to speak to someone online and the online representative says that my 2nd contract application was denied based on that I owed yet again another amount.</p> <p> </p> <p>After spending my time and money I am told that I am owing once again on an account that I closed.</p> <p> </p> <p>I strongly encourage anyone looking to aqcuire a contract be it mobile or network to stay away from Telkom! They are money drones.</p> <p> </p> <p>I refuse to do any further business with Telkom.</p>

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Replies (1)
Telkom
Telkom's reply09 May 2017, 09:27
Official

Good Morning Juliano,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team