1 reviews | Active since May 2017
Keep being billed and harassed by telkom for an account that has been closed in December 2016
<p>My experience with Telkom has been one I will never forget and will publish to anyone looking at aqcuiring their services. </p> <p> </p> <p>I had a fixed line account last year that I cancelled and filled in the revelant forms in December 2016. only to find out that I had to pay a month cancellation Fee by one of their staff members 3 months later. I paid the fee and was assured that now it is settled. However a month later I get an email from Marlene a telkom representative stating that if I dont pay another amount I will be handed over and put on ITC. I sent Marlene a message informing her that I have paid the amount the previous Telkom employee told me, she never got back to me. Now it is May and I have app**** for a 2nd contract with Telkom dispite my better judgement. The representative at Mall of Africa was suppose to call me 72 hours after I filled in the application. </p> <p> </p> <p>It is now day 5 and she has not contacted me. I have tried calling the Midrand store to which no one answers the phone. I then have to speak to someone online and the online representative says that my 2nd contract application was denied based on that I owed yet again another amount.</p> <p> </p> <p>After spending my time and money I am told that I am owing once again on an account that I closed.</p> <p> </p> <p>I strongly encourage anyone looking to aqcuire a contract be it mobile or network to stay away from Telkom! They are money drones.</p> <p> </p> <p>I refuse to do any further business with Telkom.</p>
Good Morning Juliano,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Juliano,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
