Kaylin Fredricks does not want to speak to customer as per Clinton

I reported a faulty line in May ref no: RZ140518 and the matter was resolved, from the 20th July I could not make or receive calls on my prepaid line, I contacted the 10210 spoke to Andros he said my line is discontinued I should call 10213 spoke to Sinegugu who said I should purchase airtime they will be able to load the line shows discontinued this is the main reason, I called again and Clinton said this is not possible line has been ceased for outstanding payments and he cannot see my last payment asked for Manager he said Kaylin Fredricks does not want to take the call