Kavisha

If I could give this company 0 rating I would definitely!!! They customer service is diabolical! It's like speaking to a bunch of clowns who don't know their jobs and so not professional. I took a contract with last year march and I was told by the person who was doing my application that I could take the lowest data plan that comes with the phone and remove it after 3 months since I told him I don't want the data plan as I would take a separate plan with them for data due to what he said I taken the contract. Last Sunday I decided to chat with their agent which felt like I was speaking to a bot because of the copied and pasted templates and they refused to answer my questions but at that point I understood I was mis sold at point of sale and they clearly wasn't Willing to help so I asked for a manager I was given an email to email which when I did email they email failed because their inbox was full so I got back the chat line and the agent logged me a complaint and said a manager will contact me within 72 working hours. I told her I was off Wednesday so can she get them to call me then and she agreed I got an email and SMS as well. They call me on Tuesday whilst I'm at work the manager from the store that I took the contract called I told her call Tomorrow after 10am as I was busy at work she agreed and we ended the call. Wednesday comes no call so I call in and I had such a nightmare I was passed to so many departments the agent that helped me in the billing team couldn't even tell me when my contract ends I also asked to increase my LTE plan as the data had become too less and she told me it isn't possible I must wait till 2024 when my contract would be long over then I spoke to the retentions team who didn't even understand they called retentions because they are a last resort in trying to maintain a customer the guy then transferred me to sales who agreed to do the upgrade after speaking but at that point I wanted a manager and for cheaper data plan because he was selling me some unnecessary plan I did not need he then went twice to get a manager and placed a very long hold twice he then comes back and says a manager will take the call places me on hold and never gets back to me I eventually had to drop the line I called again and was pasted to pillar to post and was refused a manager I requested for a subject access request as I wanted to take this further but I don't think they understand by law how serve that request is it was dreadful customer service and experience especially being mis sold if you are looking for a company please don't choose this one they may be cheaper but they are the worst they internet connection is even worse don't waste your time