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Hannes V

1 reviews | Active since Mar 2009

31 May 2018, 16:06

KannieTelkomonsvatnoggeld

I cancelled my Telkom 'Smart Broadband Wireless 50 GB' contract on 22 August 2017 via e-mails to an operator I spoke to as well as the cancellation e-mail address given on the Telkom cancellation form ********** To this day, Telkom continued to debit my account each month, forcing me to reverse the debits on my account manually. Even after having sent follow-up e-mails and calling the call centre a number of times and even receiving confirmation that it has been cancelled my account is being debited. When I called again today, I was told that the debits would stop as soon as I paid R 1,600. Telkom ows me money! They have even notified me that my account has now been suspended because they can't collect money from me. Clearly the head does not know what the tail is doing.

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Hannes V's update06 Aug 2018, 09:57
Reviewer Update
Hallo Jawaad, Thanks for the reply but once again, I received an invoice today after having visited the Telkom shop in Mall of Africa more than a month ago where I was made to speak to an accounts person on the phone whilst standing in the shop!? Crazy stupid way you work/don't work. I have now tried calling Telkom. The mobile reference number is apparently 'engaged' (081180). I am currently on hold on 10210 for 13 minutes and counting. This is ridiculous! When I spoke to the accounts lady on the phone whilst in the Telkom shop in Mall of Africa, she saw all the correspondence and vowed to take action. Nothing happened. What am I to do? Should I also go and burn something before you will take note and get your heads out of your behinds?! Telkom owe me money!!!