*** service and poor delivery

I complained before and I am complaining again. We still after nearly 2 weeks of having no adsl line have had no repair or contact from telkom. We still have no Internet and telkom has done nothing to assist us in helping us. I find this customer service or lack thereof is really upsetting. We pay for this service and are getting none. Telkom please step up and help us out. We are desperate here and can't ever get through to you on the phone. How are we supposed to get this sorted out?